FREQUENTLY ASKED QUESTIONS

OUR NEW WEBSITE - How do I log into my existing account?

 

CLICK on the account icon at the top right of the Postie Website.

***I have forgotten my Customer Account Password – this is still to be completed.

If you have forgotten your Customer Account password click on the account icon at the top right of the Postie website and click on “Forgot your password”. Enter the email address you used to create your customer account.

Can I see my order history on my account?

Yes – simply sign into your account and click on Order History and details.

How can I see the by WILLA collection?

Click on by WILLA on the SHOP NOW tab on the website.

ORDERS - Are the garments in my cart reserved?

If you wish to retain garments for your next online order you can add garments to your wishlist. When you are ready to place your order, you will have the option to email the wishlist to your stylist or you can add any of your wishlist garments to your cart and proceed with your online order.

If you have sold out in my size, can you let me know when it's re-stocked?

Email your stock enquiry to [email protected] our friendly staff will advise you when/if your garment will be available.

Do I need a Stylist to make an online purchase?

No – you can purchase online anytime, either as a guest or you can create a customer account. Creating a customer account is helpful if you would like to stay informed about upcoming promotions or sales.

Whilst you don’t need a stylist to make a purchase – please remember our stylists are trained to assist customers with styling advice and information about any of our garments if you are unsure what would look best on you or about the fabric as it can be tricky to determine the feel of a garment if you don’t understand the fabric content. Simply email [email protected] and we will happily put you in touch with a stylist near you.

What can I do if I want to attend a Styling Session but I don’t know a Host?

Click here – enter all your details and we will put you in touch with a stylist near you. Our stylist will be able to invite you to a styling session or conduct a one on one styling session with you. Alternatively, you can arrange your own in home or virtual styling session with a stylist and invite a group of your friends for a fun get together and enjoy the host benefits.

Can I cancel or make changes to my styling session order?

We conduct our business according to the Direct Selling Association (DSA) Code of Practice. Should you wish to cancel an order or obtain a refund on item(s) purchases at a styling session, you may do so by either contacting your stylist, sending an email to [email protected] or calling (03) 9457 4577 to speak with our friendly Customer Orders support team.

Can I cancel or make changes to my online order?

We aim to pack and despatch orders as quickly as possible. Therefore orders cannot be changed or cancelled after you click “Submit Order”. If you have ordered the wrong product or size, or want to change an item in your order please contact our Customer Orders support team on (03) 9457 4577 or email [email protected]

PAYMENT METHODS - Can I use AfterPay, PayPal or Zip at a styling session?

Yes, you just need the Invoice No. provided by the Postie stylist or the Host – head to our website on your device and place an online order using the Invoice No. at the checkout. Select the AfterPay, PayPal or Zip payment option and proceed with your payment as per normal, once the payment has been processed your order will be added to the Host’s styling session sales total on the invoice.

SIZING - You have a very broad size range so how do I know what will fit me?

Before you select the colour and size of your garment – there is a size chart available for you to view your sizing in each garment before you place your order. Please ensure you know your correct sizing/measurements before you place your order to avoid a garment return or exchange. We have 34 years experience in grading to Australian standards. Our size chart shows you how to measure your bust, hips and waist correctly.

EXCHANGE & RETURNS - What is your exchange policy?

Postie will provide a refund or exchange on garments only where goods are:
Returned to us within 30 days from receipt of delivery.
Returned in original condition (unworn with the original tags attached).
You must have proof of purchase.

Should a manufacturing fault appear within 14 days having followed the correct care instructions you may exchange your garment or request a refund.
To ensure you are eligible for a return, we recommend the following;
Take care when trying on garments to avoid make-up rubbing off onto the fabric.
Remove Jewellery before trying on a garment to avoid possible snagging.
To avoid markings on the fabric, do not apply body moisturisers and deodorants before trying on.