EXCHANGES AND RETURNS

Thank you for purchasing your garments from Postie and by WILLA – we take great pride in our reputation for great quality and fit of all our garments.  The following information will tell you all you need to know about our shipping, exchange and return policies.

SHIPPING

GENERAL

Orders will be despatched within 4 to 7 days after placing your online order.Once an order has been despatched, we cannot change the delivery address so please ensure you have provided the correct details.  Please note; we despatch Monday to Friday excluding all national and Victorian public holidays.

Your order will be delivered by Australia Post E-parcel.  If you are providing a business address for delivery, please specify the business name.  In the case that no one is available to sign for the delivery, an attempted delivery card will be left.  We require a signature on every delivery to ensure your product is safe – If you would like the item to be left at your premises please specify in the notes section of your checkout.

For Australia Post orders, the parcel will be redirected to your local post office for pick up. Once we have dispatched your order, you will receive a dispatch confirmation e-mail with all your tracking details and notifications.

PLEASE NOTE: DURING BUSY SALE PERIODS, PLEASE ALLOW AN EXTRA 3 BUSINESS DAYS FOR ORDERS TO BE DESPATCHED.

CANCELLATIONS

Should you wish to cancel your order, you must email us immediately.  Majority of orders are dispatched by 1:30pm the day the order is placed – unless it is placed during the weekend or on a public holiday. Please note that shipped orders cannot be cancelled.

DELAYS

Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 3 business days for your order to be delivered.

RETURNS

We want all our customers to be happy with their purchase but on the rare occasion there is something not quite right…….

We are happy to provide you with a refund or exchange where goods are:

• Returned to us within 14 days from receipt of delivery.
• Returned in original condition (unworn, unwashed, and still have the original tags attached).
• Accompanied with proof of purchase.
• Similarly, should a manufacturing fault appear within 14 days having followed the correct care instructions you may choose to exchange or receive a refund.

To download a copy of the returns form by clicking on this link https://postie.com.au/store/img/Returns_Forms_for_Online_Orders1.pdf

To ensure you are eligible for a return, we recommend the following;

• Take care when trying on garments to avoid make-up rubbing off.
• To ensure marking on fabrics does not occur, avoid applying body moisturisers and deodorants before trying on.

Postage is payable by you when you return the garment to Postie.   However, if the garment has a manufacturing fault or your delivery has a packing error, Postie will refund the postage to you, simply pop the postage receipt in with your return.

HOW TO RETURN OR EXCHANGE

Simply return your garment to:

Exchange Department
Postie Fashions Pty Ltd
11 Water Road
Preston  Vic  3072

When returning goods to Postie, it is advised that you choose a traceable method (e.g. Express Post).

Returns and exchanges are processed within 1 – 3 business days of receipt.  Please allow up to 7 days to receive your exchange or refund.

CLEARANCE ITEMS

All clearance items may be returned for an exchange or refund, provided that the garment(s) meet the conditions for full-priced item returns.