CLICK on the head and shoulders icon at the top right of the Postie Website. Enter your email and a new password.

No problem just click on FORGOT YOUR PASSWORD and you will receive a link to reset it.

Yes – simply sign into your customer account and you will see your order history and you can also click on your initials and make an update to your profile details at any time.

1. Browse our website and select the items you wish to purchase.

2. At the checkout, choose Click & Collect as your delivery method.

3. Proceed with the usual checkout process.

4. Your order will be processed and ready for collection within 2 business day. You will receive a "Ready for Collection" email or SMS once your order is available. Check your junk folder if you do not receive it.

5. Visit our customer service at 11 Water Road, Preston Victoria with your email confirmation to collect your items.

You can add items to your Wish List until you are ready to place your online order. Alternatively, if you are hosting or attending a styling event - you can email the wish list to your stylist so she knows what you are looking for.

You can send an enquiry to info@postie.com.au and we will happily advise if that garment is coming back in stock.

No – you can purchase online anytime, either as a guest or you can create a customer account. Creating a customer account is helpful if you would like to stay informed about upcoming promotions or sales.

Whilst you don’t need a stylist to make a purchase – please remember our stylists are trained to assist customers with styling advice and information about any of our garments if you are unsure what would look best on you or about the fabric as it can be tricky to determine the feel of a garment if you don’t understand the fabric content. Simply email info@postie.com.au and we will happily put you in touch with a stylist near you.

Click here – enter all your details and we will put you in touch with a stylist near you. Our stylist will be able to invite you to a styling session or conduct a one on one styling session with you. Alternatively, you can arrange your own in home or virtual styling session with a stylist and invite a group of your friends for a fun get together and enjoy the host benefits.

We conduct our business according to the Direct Selling Association (DSA) Code of Practice. Should you wish to cancel an order or obtain a refund on item(s) purchases at a styling session, you may do so by either contacting your stylist, sending an email to orders@postie.com.au or calling (03) 9457 4577 to speak with our friendly Customer Orders support team.

We aim to pack and despatch orders as quickly as possible. Therefore orders cannot be changed or cancelled after you click “Submit Order”. If you have ordered the wrong product or size, or want to change an item in your order please contact our Customer Orders support team on (03) 9457 4577 or email orders@postie.com.au. and we will do our best to help you

Most of our stylists have Tap to Pay available on their devices and some have Afterpay enabled. If your stylist doesn't have Tap to Pay, you can place an online order at the styling session, simply add your stylist at the checkout and their stylist code will be added to your order. Alternatively you can provide your credit card to the stylist and she will enter your details when she finalises the invoice after the styling session.

Before you select the colour and size of your garment – there is a size chart available for you to view when you're viewing the garment you're interested in. Please ensure you know your correct sizing/measurements before you place your order to avoid a garment return or exchange. We have over 38 years experience in grading to Australian standards. Our size chart shows you how to measure your bust, hips and waist correctly.

Postie will provide a refund or exchange on garments only where goods are:
Returned to us within 14 days from receipt of delivery.
Returned in original condition (unworn with the original tags attached).
You must have proof of purchase.

Should a manufacturing fault appear within 14 days having followed the correct care instructions you may exchange your garment or request a refund.
To ensure you are eligible for a return, we recommend the following;
Take care when trying on garments to avoid make-up rubbing off onto the fabric.
Remove Jewellery before trying on a garment to avoid possible snagging.
To avoid markings on the fabric, do not apply body moisturisers and deodorants before trying on.

CLICK HEREto generate your return label.